Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

From the time that the order is shipped, it should take between 2-14 business days to arrive.

You can create an account on the first order within the checkout page.

You can edit the information directly in your account after login, or you can send us an email at orders@bedroomneedsforus.com

Will you keep my credit card information on file?

No, we use Stripe as an external and secure payment processor.

Do you ship to my country?

Yes, with additional transport and taxes costs if its not part of UE

Will my items come in one package?

Yes.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Directive 2011/83/EU of the European Parliament states that you as a client have the full right to cancel any order without giving a reason within 14 days of purchase. You may return any item to us for a refund (or replacement) within 14 days as long as the product is unopened, unworn or unused and returned with all accessories, batteries or free gifts.

Where should I mail my authorized return?

62 Fleet Street, Gzira, Malta

How do I receive customer support?

What do I do if I entered an incorrect shipping address?

Can I change or cancel an order after I've submitted it?

Can I pre-order an item that is sold out?

Yes, you can send us an email at orders@bedroomneedsforus.com